Please read carefully.
Your order indicates acceptance of all terms and conditions.
When
will I receive my order?
Please allow
two to four weeks for delivery on all items. If you need
faster service, please email brittany@speedsite.com
or call 312-464-2156. Customer service is important to
us and we will make every effort to meet your special
needs.
How
will my order be shipped?
You have a
choice! Brittany books may be shipped via USPS Priority
Mail with a tracking number (which generally takes 2-3
days) - Or you may choose Federal Express Standard Overnight
or Federal Express 3-day service. Shipping/handling charges
will be added to your total at check-out.
Please note that
we do not ship to P.O Boxes, so you must provide us with
a street address.
What
are the delivery/handling charges?
The following
shipping options and charges will be added to your purchase:
USPS Priority Mail with a tracking number
1st item $9.00
Additional items are $2.00
FedEx 3-day to business address
1st item $22.00
Additional items are $2.00
FedEx 3-day to residence address
1st item $27.00
Additional items are $2.00
FedEx Standard Overnight:
1st item $50.00
Additional items are $2.00
What
about International orders?
Sorry. At
this time, we only ship within the Continental United
States.
Do
you charge sales tax?
Brittany Publications, Ltd. is based in Chicago, Illinois — and must charge sales tax on all Illinois shipments. Current tax is 10.25% which will be added to your purchase.
Will
you invoice me?
Sorry. Prepayment
is required for all orders.
May
I pay by Credit Card?
We accept
Visa, Discover, MasterCard, and American Express only
through PayPal for fast, easy and secure transactions.
All transactions are in U.S. dollars only.
What
about checks and money orders?
Sorry. Online
orders by credit card only.
Do
you gift wrap?
Sorry, no
gift wrapping on books.
Can
I buy Brittany books in a store?
Brittany books are available on amazon.com and can be
ordered by bookstores directly from Brittany Publications,
Ltd. We currently do not have our own showroom or store
front. If that changes, we will post the address on
our web site.
Privacy
Policy:
We value your
privacy and keep all of your information confidential.
Our mailing lists are not shared with any other company
or person.
Can
I return or exchange merchandise?
Faulty items
or merchandise damaged during shipping may be exchanged
within the first 5 business days after delivery. Pre-authorization
is required for all returns of damaged merchandise. Email
brittany@speedsite.com
or call 312-464-2156 for a "return authorization code"
and return address information. Return postage must be
prepaid and original receipt enclosed with merchandise.
CODs will not be accepted.
Except as described
in the above paragraph, we do not offer refunds or exchanges
on any products.
If you encounter
any problems while ordering, please email us at
brittany@speedsite.com,
or call us at 312-464-2156. We will be happy to assist
you.
